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Returns & Exchange

We understand that online shopping can sometimes be difficult.
We want you to be happy with your purchase.
  
If you are unsatisfied for any reason, we will accept return of an unworn item
within five business days of you receiving your purchase.
 
Items must be returned with tags attached, unworn and unwashed,
in original packaging. Please ensure all items are free from
marks, stains or rips as they may not be accepted for return.
 
Return items should be posted to the following address:
Threaded Earth, 10 Howard Avenue,
Dee Why, NSW 2099.
 
Threaded Earth is not liable for returned items lost in
transit. It is the responsibility of the customer to register
the returned package with Australia Post and keep track of the
registration number.
 
Return shipping costs are at the customer’s own expense.
 
Our customer service team will email you to advise that your return item has been received.
 

Faulty Goods

We do apologise for any inconvenience a faulty item may cause.
We will, at our discretion, offer to replace any items deemed faulty or damaged.
Alternatively, we are happy to issue online credit for the value of items
which we accept as returns.
This will be added to your account for you to order another size or item.
You may, if you prefer, exchange the faulty item for an alternative product.
If there is a price difference on the exchange we will notify you.
 
 When returning an item please let us know at contact@threadedearth.com.au
if you would prefer a replacement, or an exchange.
 
Please allow 2-3 business days for returns to be processed
once they have arrived at our premises.

 

Treat with LOVE always xx

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